REFUND POLICY

BTOWN

Effective Date: 21 May 2026

1. Refund Eligibility

Refunds may be provided for:

• Wrong items delivered
• Missing items
• Damaged products
• Failed payments
• Cancelled orders (if applicable)

2. Non-Refundable Situations

Refunds may not be provided for:

• Change of mind
• Minor packaging differences
• Delay caused by uncontrollable factors
• Used/opened products

3. Refund Process

Approved refunds will be processed to the original payment method within 5–10 business days.

4. Fraud Prevention

BTOWN reserves the right to reject fraudulent or repeated refund claims.

5. Contact

Email: support@btown.in